What if my computer crashes and I need to install the software again? How do you help?
The best option is to save a copy of the installer along with the license codes so that you can reinstall the software without waiting for our support. We also have an automated self-support web site at support.avnitech.com where you can login with your purchase email address and get the original installer along with the license codes. This facility can be used free for 2 years after your purchase.
Do you have a version for Mac?
No. But some of the customers are successfully using it under Parallels on Mac. We do have a plan to make a web application though as that can be used from any platform.
How will I get updates for the program?
You will need to login to support.avnitech.com to get the updates. Updates will be provided free for 12 months or 24 months depending on which option you purchase.
Do I need to uninstall the trial version before installing the paid version? What will happen to the WhizFolder documents I have created with the trial? Will they too get uninstalled?
You don’t need to uninstall the trial version before installing the paid version. It is automatically replaced by the paid edition.
Also your whizfolder documents are never deleted with uninstall. It is very important to understand that WhizFolders does not keep your documents but they are separate .wzfolder files in your file system. The "List of Files" in WhizFolders merely lists them and the list can be modified by the right-click menu.
WhizFolder documents are in proprietary format. How can I make sure that I can read them even if I don't have WhizFolders or if it doesn't work for some reason? Or, how can I give them to someone to read who does not have WhizFolders?
We use a proprietary format because it is our own object database that makes all the power features possible. But we have given features and tools to enable you to read your WhizFolder documents even without WhizFolders software. Please read the following note.
We have a freeware Viewer that we keep updated to read all versions of WhizFolder documents. It is available from the downloads section. You can download a copy and burn it to a CD. You can even give it away with your notes to others so that they can read your document without WhizFolders.
What is more, you can save a complete RTF document copy of your WhizFolder document by using a File menu operation. You can even set this up to be done automatically (in the File Options--Backup) whenever you change and close a WhizFolder document.
I want to ask a technical question.
You can send it to us by the Contact link above. But before that, please search the help file of WhizFolders or the Blog on this web site. You might find the answer quicker.