Blog: WhizFolders, Articles and tips

To see version specific history from the help file, please follow these steps:

1. Click on the menu “Help–Help Topics” to open the help file in WhizFolders.
2. Go to the “New Features” topic at the top.
3. Follow the web link shown under the heading “Known problems, fixes and new features specific to this particular version.”

To see the complete history for Pro or Deluxe edition, click on the menu “Help–Version History” on the main window of WhizFolders. This feature works properly on WhizFolders 6.1.4.2. On earlier versions, it may not show the proper history page for the Pro edition.

• If you see the “Old Style Link” message on clicking a link, please do a Save. This will fix the link unless it was really pasted from web in an earlier version as the message says. We are going to improve this message in the next update.
• You must have noticed that when you are browsing topics, pressing a key in the right pane automatically starts Quick Editor there. This feature is for your convenience. But, please don’t type rapidly to start the editor. It may cause links in that topic to be disturbed. The same problem might occur if you use some kind of keyboard macro utility to insert text when the editor is not already started.

  If you have a habit of typing rapidly or use a keyboard macro utility, please always start the editor first by the “Start Quickedit” button and then type. We are going to fix this problem in the next update.

If you see the following message, don’t get alarmed.

“There seems to be an occasional problem with WhizFolders on your system that causes it to exit abnormally. Please contact us at WhizFolders Support with the contents of this message so that we can look into this problem.”

The message appears in rare cases. It means that WhizFolders terminated abnormally at least a few times on your system and has detected this. We care for your documents and have such smart checks in WhizFolders to protect your documents from corruption.

So far, we have seen that this can occur only in rare cases when Microsoft RichEdit 4.1 can not handle some particular RTF formatting and terminates WhizFolders without giving it a chance to display an error message. If you were to paste the same RTF in Wordpad, you will see the same problem.

What you can do about this problem?

Solution 1. Update your RichEdit dll: Normally, WhizFolders uses RichEdit 4.1 by default unless you turned off its use in the Editor page of general options. You can always confirm which RichEdit you are using on the “Status” button of the Help–About screen of WhizFolders. The use of RichEdit 4.1 is recommended for better usage of WhizFolders, especially with tables.

The DLL file for this RichEdit 4.1 exists in Windows\System32 folder by the name msftedit.dll. You can search for this file using Windows Explorer in the above folder and check its version by right-clicking on its Properties. Here are the latest known versions of this file:

• On Windows XP: version 5.41.15.1514
• On Windows Vista: version 5.41.21.2507

If your dll shows an earlier version, you can update it by installing the latest Windows Updates. Or, you can even try installing the latest Internet Explorer.

If your dll shows a later version, please let us know immediately so that we can update this article. Note that the latest Microsoft Office might have a later version of this dll in its folders but WhizFolders only uses the one which is in Windows\System32 folders and which comes with Windows Updates.

If your dll shows the same version Then this problem may or may not be related to RichEdit 4.1. To confirm, please look at Solution 2 below.

Solution 2. Fix the document causing the problem:

Assuming that it is the RichEdit problem mentioned above, you can try to narrow down the problem causing document and then the topic by these steps:

1. Close all your WhizFolder documents. This is just to make sure you do not loose any data.
2. Go to the main window in WhizFolders, and do the advanced search in all the listed documents for any text. You can do this by menu “Search - Advanced search in All listed documents.”
3. If WhizFolders terminates without giving any message during the search, then it seems likely that one of the documents is causing a problem with RichEdit 4.1.
4. Now, select fewer documents by Ctrl-Click and do advanced search in “selected documents” only. This is a different menu item from the one shown above.
5. Chances are, the search will go through the fewer documents successfully. It doesn’t matter if the text is found or not. Search should finish without terminating WhizFolders. That’s all we are looking for. If it doesn’t, select only one document at a time before repeating the search in the single selected document.
6. Once you have found a document that causes WhizFolders to terminate, please open it and click on its topics one by one till it terminates. Once you know which topic causes termination, please contact us and we will tell you how to delete or fix that topic.

If the above test goes through without any problems, then your problem may not be related to RichEdit. In that case, please try to remember and get more clues. Have you ever noticed WhizFolders terminating without giving any message? In case you remember such incident, please send us the details on what operation you were performing at that time. If you don’t remember, please keep a watch from now on, and let us know the details when you encounter a case when WhizFolders goes away without giving a message.

Finally, there is no need to get alarmed by this message unless it occurs too frequently, several times a week. In all probability, the problem will go away once you update to the latest dll as described above.

The “drag and drop from the address bar in Internet Explorer 7 to insert links” in WhizFolders does not work in Windows Vista unless you are running Internet Explorer as administrator. This problem doesn’t occur with FireFox.

Update Note:We have fixed this problem in WhizFolders 6.1.

Known problem in WhizFolders 6.0 and earlier:
Sometimes when starting up, WhizFolders 6 gives a message asking to switch off the use of RichEdit 4.1. This message is harmless and you should always say “No.” This is a bug that is fixed in the new version 6.1. Meanwhile, here are some important points that you should understand on this problem:

1. Always say “NO” to this message otherwise WhizFolders will start using RichEdit 3. That will remove the new features related to tables. Tables and table tool works well only with RichEdit 4.1.
    
2. You might have unknowingly clicked on Yes to switch off the use of RichEdit 4.1 in WhizFolders. If you are in doubt whether WhizFolders is really using RichEdit 4.1, you can check that by the menu Help–About. Click on the Status button and see the report that will show the “RichEdit version in use.” It should be 4.1. If it is not, you can switch it ON again. To do that, click on Tools–General Options–Editor and switch on the last option “Use the newer Microsoft msftedit.dll.”.
    
3. To avoid this message, please always exit WhizFolders first before you shutdown or log off from Windows. Note that WhizFolders does not exit if you simply close the main window. It might sit in the task bar depending on your options. You need to exit WhizFolders by the menu File–Exit (or by the toolbar button that shows a picture of a door on the top right). If you always do this before shutting down Windows, you will not see the above message.
    

The RichEdit message can only be genuine if it is not coming due to the shutdown problem mentioned above in 3. So if you always exit WhizFolders before shutting down Windows and you still see that message, please do write to us.

Update Note:We have fixed this problem in WhizFolders 6.1 so that it doesn’t appear for continuation of lists at different levels.

Known problem in WhizFolders 6.0 and earlier: This is a known problem in the Microsoft Richedit control. We have given a workaround in the advanced editor.

1. Open that topic in the advanced editor (pen icon).
2. Put the cursor on the number list item with the wrong number.
3. Click on the menu “Format–Paragraph–Change starting number” and enter the desired continuation number.

Many WhizFolders features work fine with double-byte languages like Japanese and Chinese. But the links and advanced search may not work. We have no plans to work on double-byte development to fix these problems because it requires a huge effort and it doesn’t make business sense. The sales from the double-byte language countries hardly justify the effort.